Policies

Shipping Policy

Thank you for shopping at WECANDOIT! We're dedicated to ensuring that your order arrives safely and in a timely manner. Below, you'll find detailed information about our processing and shipping times.

Processing Time

  • What is Processing Time? This is the time it takes for us to craft, package, and prepare your order for shipment. Please note that our boxes are all made to order.

  • Current Processing Time: Our processing time ranges from 1 to 14 business days (Monday-Friday). This timeframe allows us to ensure that your order meets our quality standards and is packed with care.

Shipping Time

  • What is Shipping Time? Once your order is ready and has been handed over to the postal service, shipping time is the duration it takes for the package to be delivered to your doorstep.

  • Estimated Shipping Time: Delivery of your order can take between 1 to 8 business days (Monday-Friday), depending on your location and the efficiency of the postal service.

Additional Information

  • Business Days: Please note that our processing and shipping times are calculated in business days, which means weekends and public holidays are excluded.

  • Tracking: As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to monitor your package's journey to your door.

  • Shipping Partners: We partner with reputable postal services to ensure your package is handled with care and arrives on time.

Customer Service

Should you have any questions about your order or shipping, please don't hesitate to contact us. Our team is here to help ensure your shopping experience is seamless and enjoyable.

Thank you for choosing WECANDOIT. We look forward to serving you!

Our Refund policy

Your satisfaction is important to us, and we want to ensure transparency regarding our refund policy.

Refund Eligibility

  • Final Sales: Please be aware that all sales made through WECANDOITSHOP.COM are considered final. We do not offer returns or exchanges on any items purchased from our website.

  • Responsibility for Lost or Stolen Packages: We are not liable for packages that are lost or stolen after delivery. We highly recommend securing a safe delivery location for your orders.

  • Incorrect Shipping Addresses: Responsibility for providing a correct shipping address at checkout lies with the customer. We cannot offer refunds for orders lost due to incorrect address information provided during the purchase process.

Issues with Your Order

  • Damaged or Incorrect Items: If you receive an item that is damaged, defective, or not what you ordered, please reach out to us immediately via email. We are committed to resolving such issues promptly.

  • Inspection Period: Customers are given a 2-day window from the delivery date to inspect their items and report any problems to us. It's crucial to check your order upon receipt and contact us within this timeframe if there are any issues.

  • Reporting Deadline: If we are not notified about an issue within 2 days of the order's delivery, we regret that we may not be able to provide assistance or resolve the problem.

Contact Us

For any concerns or questions regarding our shipping or refund policy or if you need to report an issue with your order, please don't hesitate to get in touch:

  • Email: rockyboxes.shop@gmail.com

We value your business and are here to support you throughout your shopping experience with WECANDOIT.